Welcome to the Many Rivers Counselling "FAQ" Page
If you're interested in counselling services and are not quite ready to give us a call, this page may answer some of your questions.
If I call you for counselling, what is the process?
When you call Many Rivers for counselling, you will be directed to one of our intake workers. They will then schedule a short intake with you. This is where you both decide what counselling services would be the best match. From here you will be informed of possible dates to start your first session.
How long is your waitlist?
When you call us for counselling, you will get connected with an intake worker to do your intake within a few days. After that you will know exactly when your first session can start. Our waitlist varies quite a bit, but is generally between 2 - 4 weeks for your first session. It is best to call your regional office for the latest updates.
What should I do if I need help immediately?
If you are experiencing an emergency, please call 911.
If you need help immediately and this is not an emergency, there are a number of services available to you:
During business hours, you may call your Many Rivers regional office for assistance and referral. Please see our Contact Page.
You may also contact the Yukon Distress & Support Line at 1-844-533-3030.
If you are feeling suicidal, you can contact the National Suicide Hotline at 1-800-448-
If you would like face-to-face support during the evening hours, you may also contact our Outreach Van service.
Please see The Outreach Van Page for more information or call 867-334-1647.
If you are a woman experiencing abuse or violence, you can contact Kaushee's Place 24 hrs a day at 867-668-5733.
If you need help immediately, please don't hesitate to contact one of these services. They are there to help you!
How much does counselling cost?
There is no charge for our counselling services.
How many counselling sessions can I have?
This is evaluated on a case-by-case basis. Most counselling relationships begin with short-term counselling and a possible extension if required.
This will be discussed between you and your counsellor throughout your time together.
What if I don't like my counsellor? What if counselling isn't helping?
You have the right to stop counselling at any time you wish. We would recommend that you discuss this with your counsellor first, but that is your choice. We would also encourage you to discuss any concerns or complaints you may have regarding your counselling with your counsellor-many times problems can be resolved. If for some reason you cannot address your concern or complaint with your counsellor, please contact our Executive Director, Brent Ramsay, at 667-2970.
Is counselling confidential? What are the limits to confidentiality?
Many Rivers staff is committed to providing confidential, high quality services and will take measures to keep your involvement with Many Rivers private. Information on file at Many Rivers is released outside the agency ONLY if:
1) you have provided written permission
2) a court has ordered us to do so
3) in the event of suspected or actual child abuse or
4) In the event of actual/potential risk of serious harm to yourself or someone else.
Does Many Rivers do work in the community?
Yes we do!
We are often called to provide workshops, facilitate groups, and/or crisis intervention counselling in various communities. We attend schools, community centres and other venues as requested.
If you have any questions regarding our work in the community and how we can contribute, please don't hesitate to give us a call.
How can I find more information?
Please don't hesitate to contact our Whitehorse office at 867-667-2970.
You can also explore our other website pages, including the Counselling Services, Youth Outreach, Outreach Van, Yukon Distress & Support Line or the Counselling Drop-In Clinic pages for more information on our primary services.